Refund Policy

Last updated September 7, 2026

How refunds work for monthly and lifetime PickFX. Short version: you have 7 days from purchase to request a refund, no questions asked. After that, we review requests individually.

7-day refund

Email support@pickfx.app within 7 days of purchase. We refund that payment, no questions asked. Dodo Payments returns it to the original payment method. If a lifetime payment is refunded, that license is revoked. If a monthly payment is refunded, that period of access ends.

Monthly

Direct Monthly is $9/month, charged today, with no free trial. You can cancel anytime to stop future charges. Cancellation does not automatically refund the current period after the 7-day window. If you want that charge reviewed, email us.

3-day free trial

The 3-day free trial is a separate offer ($0.00 today, payment method required). Cancel before the trial ends to avoid the $9/month charge. After conversion, that subscription is $9/month. You can cancel anytime to stop future charges.

Lifetime

Lifetime is $59, paid once. There is no renewal to cancel. After the 7-day window, refund requests are reviewed individually. If a lifetime payment is fully refunded, that license is revoked.

What we will look at

• Duplicate charge or wrong plan
• The plugin will not install or activate on a supported Premiere Pro version
• A documented defect that blocks applying a production-verified command we list as supported, after we have a reasonable chance to help

A command PickFX has not shipped is not a billing defect. Change of mind is covered by the 7-day refund. After 7 days, it is not automatically refundable.

How to request

Email support@pickfx.app with the checkout email, monthly or lifetime, approximate date, payment reference if you have it, and a short explanation. If a refund is issued, Dodo Payments returns it to the original payment method.

Contact

Refund questions: support@pickfx.app.